Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 0999888555.

You can reach us on working days between 08.00 and 17.30.

Contact form

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 0999888777

Backup tel: 0999888666.

email@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE [location name]
Address
Zip code + city
Tel 0999888444

Local sales contacts
Contact form
Other contact information

KONE Studio
KONE Online
Tel. 0800 720 130 (Toll Free) or +254 709823000

About us
About us

Overview

About us >

KONE as a company

We are a global leader in the elevator and escalator industry, and our purpose is to shape the future of cities. Find out about our history, purpose and strategy, our organization as well as our innovations.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

About us > KONE as a company >

Strategy

Our purpose is to shape the future of cities. Read more about our strategy, megatrends, our core principles and values.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us >

Contact us

About us > Contact us >

Branch offices

About us > Contact us >

Contact form

Fill in the contact form and we'll contact you shortly!
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Lifts | Elevators

We offer many different types of elevators for a wide range of new buildings.

New buildings > Lifts | Elevators >

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

New buildings > Lifts | Elevators >

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

New buildings > Lifts | Elevators >

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

New buildings > Lifts | Elevators >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Lifts | Elevators >

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

New buildings >

Escalators & autowalks

Learn about the different types of escalators. We offer flat escalators and airport escalators.

New buildings > Escalators & autowalks >

TravelMaster 110

Smooth people flow for everyday environments

New buildings > Escalators & autowalks >

TravelMaster 115

Inclined autowalk for smooth people flow

New buildings > Escalators & autowalks >

TransitMaster 120

Reliable people flow for transit environments

New buildings > Escalators & autowalks >

TransitMaster 140

Reliable people flow for the most demanding transit environments

New buildings > Escalators & autowalks >

TransitMaster 165

Safe people flow for horizontal speed

New buildings > Escalators & autowalks >

KONE DX Escalators

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

New buildings > Advanced People Flow solutions >

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

New buildings > Advanced People Flow solutions >

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

New buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Find trusted maintenance and modernization experts who specialize in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Existing buildings >

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Lift modernization

Find out more about KONE's world-class elevator modernization services and give an aging elevator new life with smart solutions tailored to your needs.

Existing buildings > Lift modernization >

Full lift replacement

New elevator increases the value of your building, by enhancing the appearance and providing new level of ride comfort for users.

Existing buildings > Lift modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings >

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

Existing buildings >

Buildings without an elevator

Increase the value of a building by retrofitting small elevators. We offer pitless elevators.

Existing buildings >

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Existing buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Discover our latest references and stories about cities and people in them. Overview

News & Insights >

References

KONE is proud to present these selected achievements from around the world.

News & Insights >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

News & Insights >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
Tools & downloads
Tools & downloads

Take advantage of our next-generation design and planning tools to explore different designs, options and configurations for your next building. Learn more! Overview

Tools & downloads >

Planning and design tools

Try our easy-to-use online tools for exploring design options and creating detailed planning documents for installing new equipment.

Tools & downloads >

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
- Planning and design tools
- Glossary
KONE Studio

New online planning tools for elevators
Blogs
KONE Studio
KONE Online
Tel. 0800 720 130 (Toll Free) or +254 709823000
Contact us

KONE Mombasa

KONE KENYA LTD, MOMBASA

TOTAL LINK'S ROAD, 2nd FLOOR

NYALI, KENYA.

TOLL FREE NO: 0800720130

TEL: +254782551341

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