Contact

KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 0999888555.

You can reach us on working days between 08.00 and 17.30.

Contact form

REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 0999888777

Backup tel: 0999888666.

email@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE [location name]
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Tel 0999888444

Local sales contacts
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KONE Kenya
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Tel. 0800 720 130 (Toll Free) or +254 (0)20 2622412 /15
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KONE Mombasa

About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

Apply now

Do you want to work at KONE? Apply now!

Frequently asked questions

FAQ on KONE's recruitment process

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Branch offices

Contact form

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New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Lifts | Elevators

We offer many different types of elevators for a wide range of new buildings.

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Escalators & autowalks

Learn about the different types of escalators. We offer flat escalators and airport escalators.

TravelMaster 110

Smooth people flow for everyday environments

TravelMaster 115

Inclined autowalk for smooth people flow

TransitMaster 120

Reliable people flow for transit environments

TransitMaster 140

Reliable people flow for the most demanding transit environments

TransitMaster 165

Safe people flow for horizontal speed

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Maintenance

Maintenance services for elevators, escalators and automatic doors. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Lift modernization

Learn about elevator safety features and explore the benefits of elevator modernization.

Full lift replacement

Learn about the elevator replacement cost and increase the value of a building.

Modular modernization

Find out about elevator renovation and see how it improves the elevator controller.

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Full escalator replacement

Learn about the elevator replacement cost and increase the value of a building.

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

Buildings without an elevator

Increase the value of a building by retrofitting small elevators. We offer pitless elevators.

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Discover our latest references and stories about cities and people in them.

References

KONE is proud to present these selected achievements from around the world.

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary

Tools for architects

Tools for designers

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Select Other Local Website
Tel. 0800 720 130 (Toll Free) or +254 (0)20 2622412 /15
KONE Online
Contact us

KONE Mombasa

Ground Floor, Rosewood Apartments
Along Zambezi Avenue,
Off Tom Mboya Road.
Tudor, Mombasa

Toll Free number: 0800 720 130

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