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KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 0999888555.

You can reach us on working days between 08.00 and 17.30.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 0999888777

Backup tel: 0999888666.

email@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE [location name]
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Tel 0999888444

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KONE Kenya
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Tel. 0800 720 130 (Toll Free) or +254 (0)20 2622412 /15
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KONE Mombasa

About us
About us

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

Apply now

Do you want to work at KONE? Apply now!

Frequently asked questions

FAQ on KONE's recruitment process

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Branch offices

Contact form

Fill in the contact form and we'll contact you shortly!
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Lifts | Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

Escalators & autowalks

Learn about the different types of escalators. We offer flat escalators and airport escalators.

TravelMaster 110

Learn more about the highly eco-efficient KONE TravelMaster 110 escalator – optimized for retail environments to ensure a pleasant shopping experience.

TravelMaster 115

An inclined autowalk designed to provide easy and safe access throughout your building, even when passengers are moving with a heavy cart or pushing a baby stroller.

TransitMaster 120

Learn more about the highly durable and eco-efficient KONE TransitMaster 120 escalator – optimized for transit centers to ensure a pleasant passenger experience, even under the most demanding traffic conditions.

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments, such as metro stations and airports.

TransitMaster 165

The KONE TransitMaster™ 165 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports, railways as well as stadiums and other transit centers.

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Maintenance

Maintenance services for elevators, escalators and automatic doors. We offer a wide range of building maintenance services.

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Lift modernization

Different modernization options for elevators: full, modular or upgade specific components. Click to read more!

Full lift replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

Full escalator replacement

Discover our two options for escalator replacement: We can install a brand-new escalator and truss, or replace everything except the truss.

Modular modernization

With our escalator upgrade and modular modernization solutions you can renew individual components or complete systems. Visit us!

Buildings without an elevator

Discover our retrofit elevators solutions for buildings currently without elevators.

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital solutions
Digital solutions

Advanced People Flow Solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor.

Destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

Infotainment solutions

Discover KONE Infotainment solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.
News & Insights
News & Insights

Discover our latest references and stories about cities and people in them.

References

KONE is proud to present these selected achievements from around the world.

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
Tools & downloads
- Glossary
Tools & downloads

Downloads, Codes and standards, Glossary

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Select Other Local Website
Tel. 0800 720 130 (Toll Free) or +254 (0)20 2622412 /15
KONE Online
Contact us

KONE Mombasa

Ground Floor, Rosewood Apartments
Along Zambezi Avenue,
Off Tom Mboya Road.
Tudor, Mombasa

Toll Free number: 0800 720 130

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