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KONE CUSTOMER SERVICE

For general inquiries please call KONE customer service at 0999888555.

You can reach us on working days between 08.00 and 17.30.

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To place a service call or report an emergency

Tel 0999888777

Backup tel: 0999888666.

email@kone.com (In cases where quick response isn’t needed)

KONE OFFICES AND CONTACTS

KONE [location name]
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Tel 0999888444

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Other contact information

KONE Online
Tel. 0800 720 130 (Toll Free) or +254 709823000

About us
About us

Overview

About us >

KONE as a company

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

About us > KONE as a company >

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

About us > KONE as a company >

Safety

Safety is top of the agenda at KONE, and it is our strong belief that all accidents are preventable.

About us > KONE as a company >

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us > KONE as a company >

Diversity, equity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

About us >

Careers

We strive to foster a collaborative culture where co-workers trust and respect each other and leaders inspire people to deliver the best results.

About us > Careers >

We offer

We are proud to offer a range of total reward elements that engage and motivate our employees and help us make KONE a great place to work.

About us > Careers >

Students & graduates

Get a head start on your career at KONE, one of the world’s leading elevator and escalator companies.

About us > Careers >

Technicians & professionals

Whether you are a business or engineering professional, find your own role in meeting the most interesting challenges of today: urbanization, the efficient flow of goods and people, more efficient use of space, and the latest architectural trends.

About us > Careers >

Recruitment process

General recruitment process consists of an application, an interview and a final selection round.

About us > Careers >

Apply now

Do you want to work at KONE? Apply now!

About us > Careers >

Frequently asked questions

FAQ on KONE's recruitment process

About us >

Contact us

About us > Contact us >

Branch offices

About us > Contact us >

Contact form

Fill in the contact form and we'll contact you shortly!
New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow Overview

New buildings >

Lifts | Elevators

We offer many different types of elevators for a wide range of new buildings.

New buildings > Lifts | Elevators >

KONE MonoSpace® DX

Find a space-saving machine room-less elevator for low-rise buildings and mid rise buildings.

New buildings > Lifts | Elevators >

KONE MiniSpace™ DX

Learn about a passenger elevator with a highly compact elevator machine room.

New buildings > Lifts | Elevators >

KONE TranSys™ DX

Learn about durable elevators that offer best-in-class connectivity features.

New buildings > Lifts | Elevators >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Lifts | Elevators >

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

New buildings >

Escalators & autowalks

Learn about the different types of escalators. We offer flat escalators and airport escalators.

New buildings > Escalators & autowalks >

TravelMaster 110

Smooth people flow for everyday environments

New buildings > Escalators & autowalks >

TravelMaster 115

Inclined autowalk for smooth people flow

New buildings > Escalators & autowalks >

TransitMaster 120

Reliable people flow for transit environments

New buildings > Escalators & autowalks >

TransitMaster 140

Reliable people flow for the most demanding transit environments

New buildings > Escalators & autowalks >

TransitMaster 165

Safe people flow for horizontal speed

New buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. The result is a seamless user experience from front door to final destination—a new way to make everyday life easier.

New buildings > Advanced People Flow solutions >

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

New buildings > Advanced People Flow solutions >

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

New buildings > Advanced People Flow solutions >

Infotainment solutions

Learn about digital displays and elevator screen content managment. We offer elevator screens.

New buildings > Advanced People Flow solutions >

Monitoring solutions

See our remote elevator monitoring system. We offer monitoring solutions for new buildings.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

New buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Find trusted maintenance and modernization experts who specialize in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Elevator connectivity

Learn about our smart building solutions. We offer smart elevator solutions for existing buildings.

Existing buildings >

Elevator user experience

Enhance the user experience with real-time information on-the-go, an exciting, multisensory ride-experience and other smart building applications, it makes everyday convenient by improving accessibility and availability.

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Lift modernization

Find a trusted partner who offers simple and innovative elevator modernization solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Lift modernization >

Full lift replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Lift modernization >

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Existing buildings > Lift modernization >

MiniSpace Upgrade

Learn about the solutions to upgrade your KONE MiniSpace® elevator.

Existing buildings > Lift modernization >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalization, and lighting system.

Existing buildings >

Escalator & Autowalk modernization

With modernization, your escalators will become more energy-efficient, reliable, and most importantly safer.

Existing buildings > Escalator & Autowalk modernization >

Full escalator replacement

Learn about the elevator replacement cost and increase the value of a building.

Existing buildings > Escalator & Autowalk modernization >

Modular modernization

Learn about escalator repairs and see the benefits of modular escalator modernization.

Existing buildings >

Buildings without an elevator

Increase the value of a building by retrofitting small elevators. We offer pitless elevators.

Existing buildings >

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Existing buildings >

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Digital Services
News & Insights
News & Insights

Discover our latest references and stories about cities and people in them. Overview

News & Insights >

References

KONE is proud to present these selected achievements from around the world.

News & Insights >

Press releases

You can find all the latest press releases by choosing a category and year from dropdown boxes.

News & Insights >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary Overview

Tools & downloads >

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
- Glossary
KONE Online
Tel. 0800 720 130 (Toll Free) or +254 709823000
Contact us

KONE Tools & Brochure Downloads

Take advantage of our next-generation design and planning tools to help you create a great user experience that makes your building more attractive to tenants and visitors alike.

Explore our next generation tools

Tools for architects

Explore our improved planning tools to simplify your workflow, and create more attractive buildings for visitors and tenants alike.

Go to tools

Tools for designers

Explore limitless options for car customization with our improved design tools.

Go to tools

Terms & definitions

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.

How can we help you?

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Downloads

KONE JumpLift

KONE JumpLift makes efficient use of the elevator shaft during the construction phase, whether you're looking to speed up construction schedules, avoid redundant work, or improve logistics.

KONE Building information models (BIM)

Whether you need design models for initial plans, or more detailed construction models, our BIM models provide you with relevant information, measurements, and details relating to our equipment.

KONE TransitMaster™ planning dimensions

Architectural planning datasheets for the KONE TransitMaster 140 escalator.

KONE TravelMaster™ 115 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 115 inclined autowalk.

Maintaining retail People Flow

Our handbook for facility managers and building owners in the retail sector covers the challenges of maintaining people flow and how KONE helps solve them.

KONE TransitMaster™ 165 horizontal autowalk

This guide details the options and planning dimensions for the KONE TransitMaster 165 horizontal autowalk, which is designed for transport hubs such as airports and railroad stations.

KONE elevators for transit centers

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in transit centers.

KONE elevators for airports

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in airports facilities.

KONE Medical elevators

Our guide covering the materials, accessories, signalization options, and car and shaft dimensions for elevators installed in medical facilities.

Planning retail People Flow

Our easy-to-use planning guide takes you through the options for creating smooth, safe people flow in different types of retail environments, from shopping centers to big-box stores.

Planning guide for Public transportation elevators

This guide provides all the basic information needed when planning elevators for public transportation environments, including guidance on choosing hoisting components and car materials.

solutions for transit centers

Our range of solutions designed to cope with the tough demands of busy transit center environments includes elevators, escalators, autowalks, and doors.

KONE solutions for airports

Our solutions for the unique demands of airport environments help manage the flow of people and goods into and through the airport safely, reliably, and efficiently.

KONE KDS330 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS330 signalization range.

KONE KDS300 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS300 signalization range.

KONE RemoteCall™ with fixed source floor

KONE RemoteCall with fixed source floor is a special feature in the KONE RemoteCall application that pre-defines the source floor so the user selects only the destination floor.

KONE RemoteCall™

KONE RemoteCall is an innovative mobile application for smartphones which allows users to make personalized elevator calls quickly and conveniently from anywhere in the building.

KONE Destination Control System

KONE Destination maximizes elevator performance by combining desired destination floors and the number of waiting passengers to significantly improve elevator efficiency and convenience.

KONE touchscreen signalization

The KSP858 is a touchscreen DOP incorporating the latest capacitive touchscreen technology and a highly intuitive interface for an effortless elevator experience.

KONE InfoScreen

The KONE InfoScreen is a quick and easy way to deliver multimedia and web-based information and improve guidance in your building. It can be used to inform and entertain, and to guide passengers for smoother and safer people flow in the facility.

KONE E-link™

KONE E-Link enables elevator and escalator system monitoring from one location, helping you secure the best possible tenant service quality, reliability and efficiency of the elevators and escalators in your building.

KONE Access™ Planning guide

This planning guide provides the general information about KONE Access necessary for specification and installation of the system, intended for those involved in related areas such as electrical installation and building security access.

KONE Access control interface

KONE Access Control Interface connects any access control system with the KONE elevator control system to increase security in the building while improving people flow.

KONE Access™

A comprehensive access solution, KONE Access features a fully scalable access control system that is seamlessly integrated with your elevator system, turnstiles, and building doors.

KONE Care™ Maintenance Method

KONE Modular Based Maintenance helps us find and fix potential faults before they can cause downtime, helping you ensure quality service and improve end-user safety.

KONE Care™ Maintenance

Understanding of your maintenance requirements: choose from our three maintenance packages the level of care you need.

KONE ReSolve™ 800

A complete drive and electrification modernization solution for elevators in high rise buildings. Modernization with KONE ReSolve 800 improves reliability, safety and energy-efficiency.

KONE ReSolve™ 40

An electrification modernization solution for elevators in low- to mid-rise buildings that replaces obsolete relays and other electrical components, improving performance, safety and energy efficiency.

KONE ReSolve™ 200 and 400

Modernizing the elevator hoisting brings reliability, accessibility and safety benefits – and can be done in only 5 days.

KONE ReGenerate™ 800

A high-performance solution for elevators in high-rise buildings that help you maintain your building’s status as a prime property within your market.

KONE ReGenerate™ 400

This modernization package meets the latest safety and accessibility regulations, while improving the efficiency, reliability and aesthetics of the existing elevator.

KONE People Flow Intelligence

Our comprehensive, flexible People Flow Intelligence solutions help people move around your building quickly and comfortably while improving security.

KONE elevator and escalator installation processes

Ensure that your elevators and escalators are installed on time, with the excellent ride comfort and aesthetic appearance you expect.

KONE Care for Life™ survey

Is your elevator or escalator reliable? Is it safe? Are there opportunities for you to reduce your elevator energy consumption and avoid unpredictable repair costs? The KONE Care for Life analysis helps you answer these questions.

KONE ascending car overspeed protection upgrade package

Our upgrade package for all brands of lift comprises a new overspeed governor, new rope and a new guiderail stopping device. These improvements will ensure that an overspeeding car is brought to a safe, controlled stop.

KONE EcoMod™

A full escalator or moving walk modernization without removing the truss. Our EcoMod solution eliminates costly structural modifications while preserving existing building décor.

KONE TravelMaster™ 110 planning dimensions

Architectural planning datasheets for the KONE TravelMaster 110 escalator.

TravelMaster™ 110 commercial escalator

Product information in a nutshell for KONE TravelMaster™ 110 commercial escalator.

KONE TransitMaster™ 120 planning dimensions

Architectural planning datasheets for the KONE TransitMaster 120 escalator.

KONE TransitMaster™ 120

The eco-efficient KONE TransitMaster 120 escalator is designed for round-the-clock operation in environments with medium to high traffic flow, such as mass transit hubs and airports.

KONE TravelMaster™ 115

This guide details the options and planning dimensions for the KONE TravelMaster 115 inclined autowalk, which is designed for retail environments like shopping centers and hypermarkets.

KONE TransitMaster™ 140 moving staircase

Walkalator design and product information in a nutshell for KONE TransitMaster™ 140 moving staircase.

KONE Escalator and Autowalk Solutions

Our flexible range of escalators and autowalks can be tailored to a wide range of applications, and are all based on the same reliable technology and modern visual design.

KONE S MonoSpace®

The KONE S MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE S MiniSpace™

The KONE S MiniSpace is a versatile and reliable elevator with a compact machine room. It is ideal for offices, hotels, and residential buildings.

KONE N MonoSpace®

The KONE N MonoSpace is a world-class elevator solution for residential buildings that offers excellent eco-efficiency, smooth ride comfort, and award-winning design.

KONE N MiniSpace™

Based on our proven, eco-efficient technology, the KONE N MiniSpace features a highly compact machine room and is designed specifically for residential buildings.

KONE E MiniSpace™

The KONE E MiniSpace is an economical solution for providing reliable, efficient, and comfortable transport in residential buildings, incorporating KONE's core technology innovations.

KONE TranSys™

Our heavy-duty freight elevator is exceptionally space-efficient and needs no machine room, which makes it easy to position and reduces construction time and costs.

KONE Solutions for retail facilities

We can help you turn people flow into cash flow – whether you’re planning and designing a new facility or upgrading your existing equipment.

KONE KSS800 KSS900 SIGNALIZATION

KONE Destination increases traffic efficiency and decreases waiting and journey times.

KONE KDS50 signalization

Available options for car operating panel, floor buttons, and landing devices for the KONE KDS50 signalization range.

KONE E MonoSpace®

The KONE E MonoSpace is an economical solution for providing reliable, efficient, and comfortable transport between floors in residential buildings.

KONE Design signalization

Our stylish design signalization options add the finishing touches to your elevator by helping you create a design that reflects the look and feel of your building.

KONE Car interior design themes

The KONE Design Collection is a set of inspiring elevator car interiors created by KONE’s award-winning design team. Browse our design themes and get tips on choosing the right design.

KONE Materials & accessories

Our materials and accessories guide provides handy tips on creating the perfect custom elevator design for your building and details our extensive range of materials and accessories.

KONE Construction Time use solutions

Our solutions for construction time use help get workers and materials to the right place at the right time, saving hundreds of valuable hours and speeding up construction schedules.

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